DELIVERY & SHIPPING POLICY
Delivery locations
At present Zen Crystal Co. delivers to Australia only.
Processing your order
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Delivery is between Monday and Friday.
Tracking orders
All orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at contact@zencrystalco.com.au
Delivery times
Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to Australia Post delivery times which are estimated at 2-7 business days.
Return Policy
If you’d like to make an exchange or return, here’s what you need to know.
You have up to 30 days after your purchase to exchange or return, unless listed in our exceptions. If 30 days have gone by since your purchase, unfortunately we can’t offer you the return or exchange option.
To be eligible for an exchange or return, the item must be unused and in the same condition that you received it. It must also be it’s original packaging.
You will be responsible for paying for shipping costs for an exchange or return of the item. Shipping costs are non-refundable.
What’s our Refund Policy?
Due to the precious/unique nature of our crystals, unfortunately, we cannot offer a refund due to a change of mind
What’s our Exchange Policy?
Crystals are naturally formed by the Earth and small imperfections may and will occur, this is not a fault but how they are created.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us either via Facebook/Instagram message, or send us an email at contact@zencrystalco.com.au
Our Return Policies are inline with ACCC guidelines.